The idea that a company can be globally admired and loved is false. This is true both traditional and on the internet. Even though you feel your business is great, you are going to have to confront some criticism.
It's what you do when you find that criticism that is important. When you're running a business on the internet this is especially crucial since people aren't going to have as many chances to interact with you in person to help counteract the criticisms they see. So here is what you need to do.
Answer any criticism you see quickly. You shouldn't underestimate how vital this is. You shouldn't just let a negative review sit somewhere and not respond to it. If the review was published in a public discussion board, reply to that same thread and thank the person for his or her feedback.
Write out that you're checking out things and then ask the person for permission to continue discussing the matter in private. It will persuade others that your top priority is the creation of the best possible product...and that you don't respond negatively when somebody criticizes you. It'll earn you a great deal of respect.
Actually take at least a short while looking into the critique and deciding whether or not you should do any sort of rectifying. Everyone knows how to tell trolls and genuine criticism apart. It's not necessary to reply to "you suck."
"I found a 404 page" or "the layout seems weird" are things you should check out. Check everything out and if the change is something you need (or would like) to make, make it. This shows that you pay attention and will act when you want to.
All your answers need to be personalized. If you opt to make a change based on something another person has said, tell the person you're taking what they said to heart and are making things better. It is also good to post something like this in public.
It indicates that you do not have an anger response when you are criticized. It shows that you give your very best to give people what they need. This is a fantastic idea--even when you make your mind up not to make a change that's been requested. Write that you investigated the situation but have chosen to leave things just how they are. And then tell them why you made this decision.
Reputation management is the name of the game when you react to critique; just remember that. If you fire back at someone for saying something negative about you, you only look petty. If you pay no attention to peoples' criticism and try to insist that it is all great, you're going to appear as if you don't understand your own business all that well.
Keep your ego under control. People, generally, are not attacking you personally. They had a disappointing experience with your product or service. This implies that you must improve the product so that they won't have a repeat of that same experience.
The way in which you take feedback says a lot both about you and your organization. You'll want to stay positive!
It's what you do when you find that criticism that is important. When you're running a business on the internet this is especially crucial since people aren't going to have as many chances to interact with you in person to help counteract the criticisms they see. So here is what you need to do.
Answer any criticism you see quickly. You shouldn't underestimate how vital this is. You shouldn't just let a negative review sit somewhere and not respond to it. If the review was published in a public discussion board, reply to that same thread and thank the person for his or her feedback.
Write out that you're checking out things and then ask the person for permission to continue discussing the matter in private. It will persuade others that your top priority is the creation of the best possible product...and that you don't respond negatively when somebody criticizes you. It'll earn you a great deal of respect.
Actually take at least a short while looking into the critique and deciding whether or not you should do any sort of rectifying. Everyone knows how to tell trolls and genuine criticism apart. It's not necessary to reply to "you suck."
"I found a 404 page" or "the layout seems weird" are things you should check out. Check everything out and if the change is something you need (or would like) to make, make it. This shows that you pay attention and will act when you want to.
All your answers need to be personalized. If you opt to make a change based on something another person has said, tell the person you're taking what they said to heart and are making things better. It is also good to post something like this in public.
It indicates that you do not have an anger response when you are criticized. It shows that you give your very best to give people what they need. This is a fantastic idea--even when you make your mind up not to make a change that's been requested. Write that you investigated the situation but have chosen to leave things just how they are. And then tell them why you made this decision.
Reputation management is the name of the game when you react to critique; just remember that. If you fire back at someone for saying something negative about you, you only look petty. If you pay no attention to peoples' criticism and try to insist that it is all great, you're going to appear as if you don't understand your own business all that well.
Keep your ego under control. People, generally, are not attacking you personally. They had a disappointing experience with your product or service. This implies that you must improve the product so that they won't have a repeat of that same experience.
The way in which you take feedback says a lot both about you and your organization. You'll want to stay positive!
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